Chapter 2The concept of HRM

HRM plays an important role in organizations by balancing the sometimes competing demands of:
1. competitive challenges and international challenges.
2. international challenges and employee concerns.
3. employee concerns and HRM challenges.
4. competitive challenges and employee concerns.
Consultation provided by the HR staff should not:
1. be based on managerial expertise.
2. be based on technical expertise.
3. help managers or supervisors make firm decisions.
4. conflict with the goals of the managers or supervisors seeking assistance.
In general, HR managers do not:
1. conduct performance evaluations of production employees.
2. investigate accident reports.
3. develop training programs.
4. negotiate collective bargaining agreements.
As ‘employee champions’, HR managers:
1. formulate and issue policy revisions
2. listen to employees and represent their needs to management.
3. provide individual orientation and training to every employee.
4. assist employees with labour negotiations.
____ is a competency of the HR manager that entails knowing the business of their organization thoroughly.
1. Change Expertise
2. HR Knowledge
3. Business Knowledge
4. Personal Credibility
____ is a competency of the HR manager earned by developing personal relationships with internal customers, by demonstrating the values of the firm, by standing up for one's own beliefs, and by being fair-minded in dealing with others.
1. Change Expertise
2. HR Knowledge
3. Business Knowledge
4. Personal Credibility
The central focus for human resource management must be on
1. cost efficiency and the design of staffing strategies
2. personnel policies
3. contributing to organizational success
4. ensuring employee satisfaction and personal well
The ____ role of HR management emphasizes that organizations must manage their human resources as being valuable and in a "business-oriented" manner.
1. employee advocate
2. administrative
3. strategic
4. operational
Which of the following would not be identified as a typical HR operational activity?
1. government compliance
2. HR information systems
3. compensation
4. crisis management
Building a skilled and motivated workforce is the job of:
1. HR managers
2. Line managers
3. HR and line managers
4. Department managers